Reply from MANNY, CENTENE/NURSEWISE CALL CENTER - 7/25/01


MY CALL CENTER IS RELATIVELY NEW. MY STAFF IS ANXIOUS TO LEARN NEW IDEAS. I CAN I GET A HOLD OF THIS VIDEO. IT SOUNDS PERFECT THE PROBLEMS WE ENCOUNTER ON A DAY TO DAY BASIS IN OUR CALL CENTER. PLEASE HELP.... MSANTACRUZ@CENTENE.COM


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